Remote System Management
Ongoing, guaranteed support for all SAP lines of business and third-party systems that integrate with SAP.
- Daily updated reconciliation of SAP system requirements with the respective customer systems.
- Support, monitoring and alerts - as part of a flat monthly fee with systems monitoring and customer dashboard.
- Technical Quality Checks - as part of a fixed monthly fee, including daily reporting, graphing, evaluation, monthly review and clarification of relevant notices.
- Mission Critical Support - proactive system protection, quality checks, message processing, proposed solutions, root cause analysis and escalation procedures.
Phoron do Brasil provides the necessary professional capabilities for all possibilities of SAP performance, third-party systems integrated with SAP, offers professional support in remote management and we have the necessary experience in the area of SAP Basis, HANA and systems operation.
The services are provided remotely or, in exceptional cases, on site, according to the customer's needs. For ticket management, Phoron do Brasil provides an on-call service.