AMS SUPPORT

AMS Support with Phoron do Brasil

Phoron do Brasil understands that for the success of an SAP ERP system implementation, companies need a committed and dedicated support team. This can be challenging for corporations, as technology evolves rapidly, increasing complexity every day, and maintaining a dedicated internal IT team becomes financially unfeasible.

To avoid the decline in transitioning to a more intelligent and sophisticated ERP management system, outsourcing SAP infrastructure support and maintenance is a beneficial alternative for your business.

Our AMS (Application Management Services) team stands out by going beyond merely keeping the system running. Our commitment is to take your business to the next level!

The experience acquired since 2004 in providing AMS services allows Phoron to provide its customers with the best tools, techniques and procedures that ensure the evolution of their applications and infrastructure. Below you can see some of our differentials:

Consultants fluent in Portuguese, English, Spanish, and German.
SAP-certified team with over 10 years of experience. Guaranteed quality service, technical expertise, and faster delivery.
Availability of consultants in Latin America and Europe, with knowledge of best practices for each location.
Incident, problem, and improvement management processes aligned with ITIL best practices and SAP standards.
Certification by SAP as a Partner Center of Expertise (PCOE).
Fully customized AMS services tailored to your business needs.
The possibility of dedicated teams onsite at the client’s location or remotely, as well as shared teams with fixed monthly hour contracts or on-demand.

Phoron of Brasil also offers proactive services such as Remote System Management (RSM), which monitors SAP applications and infrastructure, and Information Service, with a team of SAP and tax-focused consultants dedicated to researching, evaluating, and communicating local government changes that impact your SAP system.

The variety in Phoron do Brasil’s service portfolio allows clients to achieve their strategic objectives across different business areas.

Our Offerings:

End-to-End AMS Approach

Our approach begins with a smooth and efficient transition of companies’ SAP applications and infrastructure to our SAP AMS operational methodology, ensuring rapid system stabilization and evolution.

Service Operational Model

Phoron do Brasil’s Service Operational Model provides a consistent methodology that always focuses on delivering business value to clients. This proven model enables our professionals to increase value delivered by:

Managing client relationships and addressing current and emerging demands.
Managing people, knowledge, performance, and careers to support clients’ businesses with the best and most motivated resources.
Offering a service portfolio covering self-support, proactive support, reactive support, and system evolution.
Establishing the right combination of processes, resources, capabilities, partners, and tools to enhance value delivery.

AMS Delivery Model

By choosing Phoron do Brasil as your SAP AMS partner, companies can select different service delivery models tailored to business needs. Our primary goal is to provide flexibility, ensuring the best cost-benefit for our clients.

Let’s start your project?

Phoron do Brasil, as a certified SAP partner, offers all the support and guidance necessary to steer your company.

Our team is ready to provide the best service efficiently and personally tailored to your needs. Get in touch with us!